Shipping policy

Shipping Policy

We strive to provide fast, reliable, and affordable shipping for all your pet’s needs!

📦 Processing Time: Orders are processed within 1-2 business days. Custom or personalized items may take longer.

🚚 Shipping Options & Delivery Times:

• Standard Shipping: 10-15 business days
• Express Shipping: 7-9 business days
• Same-Day/Next-Day Delivery: Available in select cities for eligible orders.

🌍 International Shipping: We ship worldwide! Delivery times vary by location. Customs fees may apply based on your country’s regulations.

💲 Free Shipping: Enjoy free shipping on orders over $100 (domestic and US only).

🔄 Order Tracking: Once shipped, you’ll receive a tracking number via email to monitor your order in real time.

📦 Lost or Damaged Packages: If your order is lost or arrives damaged, contact us within 7 days for assistance.

For any shipping inquiries, please contact our support team at questions@ctna.ca